Genpact Walkin Drive for Voice Process (Hindi + English) on 5th March 2024
Company Basic Info
Location: Hyderabad
Company Info: With an entrepreneurial spirit and over 115,000 inquisitive and bold individuals, we possess the know-how to deeply engage with the world's leading brands, all while enjoying the process! We excel in digital innovation, embrace real-world challenges, and reimagine business practices to make a positive impact that extends far beyond mere profit. Our approach combines technology and human insight to drive meaningful change, propelling us toward a future where things work better for everyone. Now, we're seeking out thinkers and doers—those naturally curious and driven by a thirst for knowledge and growth. Individuals who thrive on fearless experimentation, seize opportunities, and push boundaries to bring our vision to life. As you contribute to creating a better world with us, we'll empower you to enhance your own intellectual capacity. Welcome to our unwavering pursuit of improvement.
Job Details
| Company Name | Genpact |
|---|---|
| Job Role | Customer Support |
| Qulalification | Any Graduate |
| Salary | Not Disclosed |
| Job Location | Hyderabad |
| Experience | Freshers |
Job Role Responsibilities
- Respond to customer queries and customers concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and advance product bugs
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Eligibility Criteria
- Any Graduate except law
- Freshers are eligible
- Fluent in Hindi and English (Hindi is mandatory)
Preferred qualifications
- Previous experience in a customer service role chat/email/voice
- Effective probing skills and analysing / understanding skills
- Analytical skills with customer centric approach
- You should be able to work on a flexible schedule (including weekend shift)
Note: Please carry below
documents with you:
- 1. 3 copies of updates resume
- 2. 3 Passport size photographs
- 3. Original Aadhar card
- 4. 2 copies of Aadhar card
- 5. Payslip (if applicable)
Venue Details
Genpact Plot No. 14/45, IDA Uppal, Habsiguda, Hyderabad 500079
Date : 5th march 2024,
Time: 11:00 AM to 1:30 PM
Location: Hyderabad
Shifts : Flexible with any shifts
Work Module: Work from office
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Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
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