Hiring For International Non Voice (Customer Support) (2nd&3rd March )
Company Basic Info
Location: Hyderabad
Company Info: 24-7 Intouch is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the world's most innovative brands.
Job Details
| Company Name | intouchCX |
|---|---|
| Job Role | Customer Support |
| Qulalification | 10+2/Degree |
| Salary | approx.2LPA |
| Job Location | Hyderabad |
| Experience | Freshers & Exp. |
What we are expecting
- A minimum of 6 Months of experience of Customer Support with international Clients
- A post-secondary degree in any major Institute
- Fluency in spoken English
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
- The ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
- Excellent communication skills and high emotional intelligence
- Excellent problem solving and customer service skills
- Strong analytical & Interpersonal skills
- The ability to be a self-starter, a sense of urgency, and the ability to remain calm under pressure
- A flexible schedule Must be okay to work nights
Eligibility Criteria
- Graduate/Post Graduate/UG is Also Fine
- Should possess effective and excellent communication skills (Verbal & Written)
- Willing to work in Rotational Shifts, Night Shifts & Graveyard Shifts
- 100% Work from Office
- Troubleshoot customers issues via Chat, remote access, and diagnostics.
- Collaborate with customers and advise about technical issues. Answer questions regarding issues, and make recommendations.
- Troubleshoot network and connection issues.
- Manage customer expectations regarding estimated response times.
- Have daily interactions with customers and handle all issues from end to end via call.
- Go the extra mile to engage customers in solving issues and ensure satisfaction.
- Quickly and effectively build rapport with customers, diagnose and resolve issues
- Provide white glove service and have the ability to provide an overall excellent customer experience.
- Graduate/Post Graduate/UG is Also Fine
- Should possess effective and excellent communication skills (Verbal & Written)
- Willing to work in Rotational Shifts, Night Shifts & Graveyard Shifts
- 100% Work from Office)
Job Role Responsibilities
Preferred qualifications
Note - Candidates who already gave an interview in the last 60 Days are not Eligible.
Send your Resumes to:
Khatija HR
9394887737 (No Calls WhatsApp Only)
khatija.begum@intouchcx.com
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