Exciting Opportunity for Non-Voice Process at IGT Solutions, Bengaluru
Seeking dynamic individuals for immediate hiring in our esteemed organization!
About Company:
At IGT Solutions, our mission is to streamline intricate customer interactions, ensuring a smooth and seamless experience for all. We specialize in offering integrated Business Process Management (BPM), cutting-edge Technology Solutions, and Digital Services to clients spanning various industries.
Distinguished as a next-generation customer experience (CX) company, IGT Solutions is at the forefront of redefining and delivering transformative experiences for leading global brands. Leveraging the power of digital technologies, we are committed to revolutionizing the way brands engage with their customers.
Our unique approach combines the strengths of both Digital and Human Intelligence, making IGT the preferred partner for managing end-to-end CX journeys across the Travel and Hi-tech sectors. We pride ourselves on our ability to adapt and innovate, ensuring that our clients stay ahead in today's rapidly evolving marketplace.
Job Description:
We are currently looking for enthusiastic candidates to join our non-voice process team at IGT Solutions. If you have a passion for delivering exceptional customer service and possess excellent communication skills, this is the perfect opportunity for you!
| Details | Values |
|---|---|
| Company Name | IGT Solutions |
| Job Role | Non-Voice |
| Vacancy | 100 |
| Qualification | Inter/Degree |
| Salary | 2.75-3LPA |
| Experience | 0-2 years |
| Job Location | Banglore |
| Job Type | Permanent Role |
Responsibilities:
- - Proficiently navigate through various computer screens to efficiently carry out assigned tasks
- - Interact with customers, clients, and vendors, escalating any concerns to the appropriate supervisory staff
- - Participate in training sessions to enhance client and customer satisfaction, job performance, and knowledge of company policies and procedures
- - Adhere strictly to all company and contact center policies and procedures
- - Complete assigned tasks as directed by management.
Preferred Candidate Profile:
- - Previous experience in BPO or travel industry preferred but freshers with excellent communication skills are also encouraged to apply
- - Bachelor's degree or undergraduate with relevant experience
- - Strong written and verbal communication skills, with a focus on business technical writing
- - Proficiency in using computer applications
- - Willingness to work in a 24/7 rotational shift environment, including night shifts, with 5 days working
- - Openness to work in a blended environment involving chat and email support.
Perks and Benefits:
- - Competitive salary up to 26000 ctc
- - Exciting growth opportunities
- - Friendly and collaborative work culture
Role Details:
- - Role: Chat Support
- - Industry Type: BPO / Call Centre
- - Department: Customer Success, Service & Operations
- - Employment Type: Full Time, Permanent
- - Role Category: Non Voice
Key Skills:
- - Excellent English communication skills
- - Previous experience in non-voice processes preferred
- - Familiarity with international non-voice processes and BPO environment
- - Proficiency in chat and email processes
Please share your updated resume to below HR WhatsApp number.
Interested candidates may contact HR Nancy via WhatsApp at 8884449120 to express interest or for further inquiries.
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